Privacy Policy

Privacy policy

Dear user,

Loliva (https://loliva.it) is committed to safeguarding your privacy. If you have any questions or problems regarding the use of your personal data, please contact us at info@loliva.it and we will be happy to assist you.

By using this website and/or our services, you consent to the processing of your personal data as described in this Privacy Policy.

Index of Contents

1. Definitions used in this Policy
2. Principles of data protection
3. What rights do you have regarding your personal data
4. What personal data we collect about you
5. How we use your personal data
6. Who has access to your personal data
7. How we secure your data
8. Content embedded from other websites
9. How to check your data
10. Owner and persons in charge of processing
11. Contact information
12. Information about cookies
13. Our cookies

Definitions

Personal Data ¿ any information related to an identified or identifiable natural person.
Processing ¹ any operation or set of operations performed on Personal Data or set of Personal Data.
 Subject of data
_____. A natural person whose data has been processed. Boy/Child
( A natural person under 16 years of age. We/Our (Both capital and no) - Loliva. Loliva

Principles of data protection

We are committed to following the following data protection principles:

• The elaboration is lawful, fair, transparent. Our processing activities have a legal basis. We always consider your rights before processing your personal data. Upon request we will provide you with information regarding the processing of data.
• Processing is limited to the stated purpose. Our processing activities correspond to the purpose for which the personal data were collected.
• The processing is performed with minimal data. We collect and process a minimum amount of Personal Data required for any purpose.
• Processing is limited to a period of time. We do not retain your personal data for longer than necessary.
• We will do our best to ensure the accuracy of the data.
• We will do our best to ensure the integrity and confidentiality of your data.

Rights of the data subject

The data subject has the following rights:

1. Right to information: means that you have the right to know if your personal data are being processed; what data is collected, where it comes from, why and by whom it is processed.
2. Right of access: means that you have the right to access the data collected from and about you. This includes the right to request and obtain a copy of the personal data collected.
3. Right of rectification: This means that you have the right to request rectification or erasure of personal data that is inaccurate or incomplete.
4. Right to erasure: in certain circumstances, you can request the erasure of your personal data from our archives.
5. Right to limit processing: in the sense that, if certain conditions apply, the user has the right to limit the processing of his personal data.
6. Right to object to processing: this means that in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
7. Right to object to automated processing: this means that you have the right to object to automatic processing, including profiling; and not be subject to a decision based solely on automated processing. This right can be exercised whenever there is a profiling result that produces legal effects that affect or significantly affect you.
8. Right to data portability: You have the right to obtain your personal data in a machine-readable format or, if possible, as a direct transfer from one processor to another.
9. Right to lodge a complaint: If we refuse your request under the Access Rights, we will provide you with a reason to explain why. If you are not satisfied with the way your request will be handled, please contact us.
10. Right to the help of the supervisory authority: in the sense that you have the right to ask for the help of a supervisory authority and the right to other legal remedies such as the claim for damages.
11. Right to withdraw consent: You have the right to withdraw any consent for the processing of your personal data.

Data we collect

Information you have provided
to us These could be your email address, name, billing address, home address etc. you’re looking for. mainly information needed to provide you with a product/service or to improve your user experience. It’s information you give us through, for example, filling out online forms.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, shopping cart information, IP address, shopping history (if any), etc. This information is used to improve the customer experience. When you use our services or look at the content of our website, your activities may be recorded. However on this website, we do not collect any of this information.

Information from our partners
We collect information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is information that you have provided to them directly or that they have collected about you for other legal reasons.

Public Domain Information
We may collect information about you that is publicly available.

How we use your personal data

We use your personal data for the purpose of:

• provide you with our service. This includes, for example, registering your account; provide you with the products and services you requested; provide you with promotional items at your request and communicate with you in relation to such products and services; communicate and interact with you; and notify changes to any service.
• improve your customer experience;
• fulfil an obligation under law and/ or contract;

We use your personal data for legitimate reasons and with your consent

For reasons related to the conclusion of a contract or the fulfilment of contractual obligations, we process your personal data for the following purposes:

• to identify you;
• to provide you with a service or to send you / offer you a product;
• communicate both sales and billing;

For reasons of legitimate interest, we process your personal data for the following purposes:

• to send you personalized offers (from us and / or from our carefully selected partners);
• administer and analyze our customer base (purchase behavior and history) in order to improve the quality, variety and availability of products / services offered/ provided;
• conduct questionnaires regarding customer satisfaction;

If you have not informed us otherwise, we will consider providing you with products / services similar or equal to your purchase history or your browsing behavior, in our legitimate interest.

With your consent we process your personal data for the following purposes:

• to send you newsletters and promotional offers (from us and / or from our partners selected with care);
• for other purposes for which we have requested your consent;

We process your personal data in order to fulfill the obligations arising from the law and / or use your personal data for the options provided by law. We reserve the right to anonymise the personal data collected and to use such data. We will only use data outside the scope of this policy when it is anonymized. We retain your billing information and other information collected about you for the time necessary for accounting purposes or other obligations under the law, but not beyond these.

We may process your personal data for different purposes that are not mentioned here, but are compatible with the original purpose for which the data was collected. To do this, we will make sure that:

• the link between the purpose, context and nature of the Personal Data is suitable for further processing;
• Further processing would not harm your interests and
• that there will be adequate protection for processing.

We will inform you of any further processing or purpose.

Who else has access to your data

We do not share your personal data with outsiders. In some cases, your personal data is provided to our trusted partners in order to make it possible to provide the service or to improve the customer experience. We share your data with:

Our processing partners will:

• Google Analytics
• Hotjar

We only work with processing partners that are able to ensure an adequate level of protection of personal data. We disclose your personal data to third parties or public officials when we are legally obliged to do so. We may disclose your personal data to third parties if you have consented or if there are other legal reasons for doing so.

How we secure your data

We do our best to keep your personal information safe. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymity and camouflage where possible. We monitor our systems for possible vulnerabilities and attacks.

Even if we do our best, we cannot guarantee the security of the information. However, we undertake to notify the competent authorities of data breaches. We will also inform you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of breaches.

If you have an account with us, please note that you must keep your username and password secret.

Boys / children

We do not intend to knowingly collect or collect information from children. We do not direct children to our services.

Content embedded from other websites

The articles on this site may include embedded content (such as videos, images, articles, etc.). The embedded contents of other websites behave exactly as if the visitor had visited the other website.

These websites may collect data about you, use cookies, integrate additional third-party tracking, and monitor interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are connected to that website.

How to check your data

If you have an account on this site, or have left comments, you may request to receive a file exported from the site with the personal data we have about you, including the data you have provided to us. You can also request that you delete all personal data concerning you. This does not include data that we are obliged to keep for administrative, legal or security purposes. You can request all the data we collected about you by sending an email to info@loliva.it, specifying the e-mail address with which you registered.

Owner and persons in charge of processing

The Data Controller is Carta S.A.S (CF 02805160757, VAT 02805160757).

The personal data of the user are processed by persons responsible for the processing within the structure, are designated and appointed respectively by the Data Controller and operate under his direct authority on the basis of the instructions received. The personal data of the user could also be processed by the persons designated as data processors or independent data controllers who provide services instrumental to satisfy the request of the user. The updated list is available at the company headquarters

The Data Controller has not identified the figure of the Data Protection Officer (RPD or DPO), as it is not subject to the obligation of designation required by art. 37 of the GDPR Regulation.

Contact information

If you have any questions about the processing of your personal data, your rights to personal data or this privacy policy, please contact the administration at: info@loliva.it.

Supervisory authority Email
: garante@garanteprivacy.it Phone: +39
06 69677 1

Cookies and other technologies we use

We use cookies and / or similar technologies to analyze customer behavior, administer the website, track user movements and collect information about users. This is done in order to customize and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store the information that is used to help the sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder the use of certain functions.

We use cookies for the following purposes:

• Necessary cookies: These cookies are necessary in order to use some important features on our website, such as access. These cookies do not collect any personal information.
• Functional cookies: these cookies provide features that make it more convenient to use the service and make more personalized features possible. For example, they may remember your name and your email in the comment forms so you don’t have to re-enter this information the next time you comment.
• Analytical cookies: These cookies are used to track the use and performance of our website and services.

You can remove cookies stored on your computer via your browser settings. Alternatively, you can control some third-party cookies using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit Boutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy that you can consult here. If you wish to disable Google Analytics tracking, please visit the Google Analytics opt-out page.

Our cookies

Below is the list of our cookies.

NAME	TYPOLOGY	PURPOSE AND DESCRIPTION
hasConsent	Necessary	Stores the status of the user’s consent to cookies for the current domain.
PHPSESSID	Necessary	Necessary to ensure the proper functioning of the store.
wc_fragments_KEY	Necessary	Necessary to ensure the correct operation of the trolley.
_ga	Analytics (Third Party Cookies)	It records a unique ID used to generate statistical data on how the visitor uses the website. Data sent in: United States
_gat	Analytics (Third Party Cookies)	Used by Google Analytics to limit the frequency of requests. Data sent in: United States
_gid	Analytics (Third Party Cookies)	It records a unique ID used to generate statistical data on how the visitor uses the website. Data sent in: United States
_hjIncludedInSample	Analytics (Third Party Cookies)	Used by Hotjar to generate data on the user experience of the navigator. Data sent in: United States
_hjRecordingEnabled	Analytics (Third Party Cookies)	Used by Hotjar to generate record the user experience of the navigator. Data sent in: United States

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy.